Returns & Exchanges
We want you to love your Original Duckhead umbrella as much as we do, but if you're not completely satisfied, we offer a 30-day return window for all unused items in their original sustainable packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your umbrella in its original duck-head sleeve and mailing box, ensuring all tags remain attached.
Ship It Back
Print your prepaid shipping label and drop the package off at any authorized collection point or post office.
Receive Your Refund
Once our warehouse inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing